Service Guarantee
Data security, 24x7 support and effect commitmentsLet your business grow without worries
Comprehensive Data Security
- SSL/TLS across the site to protect data in transit
- 128-bit encryption
- Daily automated backups with multi-location DR
- 30-day data recovery assurance
- GDPR compliant handling of personal data
- International certifications
- Security audits and audit logs
Security System
Firewall
Enterprise firewall, defending DDoS and intrusions
Vulnerability Scans
Weekly scans and timely patching
Access Control
Fine-grained RBAC to secure access
Authentication
2FA to prevent unauthorized access
24x7 Technical Support
Multi-channel Support
- Phone: 24x7 hotline for emergencies
- Live chat: business days 9:00-22:00, avg <5 min
- Ticketing: professional follow-up and closure
Hotline: 400-800-1234
Free Maintenance
- First year free maintenance
- Monthly health check
- System upgrades: CMS, plugins and security patches
After-sales Scope
- Bug fixes
- Server maintenance
- Domain and SSL management
- Data backup and recovery
- Simple content updates (5/month)
Clear Commitments
Service Agreement
- Formal agreement with clear scope, delivery and quality
- SLA: availability and response targets
- NDA: protect trade secrets
- IP: deliverables belong to client
- Breach liabilities ensure quality
SEO Commitments
- Keyword ranking: Google top-10 in 3-6 months for core terms, pro-rata refund up to 80%
- Organic traffic growth 50%-200% during service (target by industry)
- Transparent monthly reports: ranking, traffic, conversions
- Effect validation: third-party tools and client tools
- Tools: GA, Search Console, Ahrefs, SEMrush
Service Process
- Requirement & Scope Clarification
- Plan & Schedule Confirmation
- Implementation & Review
- Go-live & Continuous Optimization
What Clients Say
“When an urgent issue happened, the team responded quickly and resolved it within 20 minutes. The commitment is real.”
“Professional SEO: all 6 contracted keywords hit targets within 5 months.”
“They value data security, signed strict NDA, and continuously harden security.”
Service Guarantee FAQ
We define ranking goals, traffic growth expectations and timeline in the contract, monitored via Google Search Console, Google Analytics and other tools. If you have special monitoring requirements, we can confirm before signing.
First-year free maintenance covers: bug fixes, server environment maintenance, domain and SSL management, data backup and recovery support, simple content updates (5 times/month). Large feature changes or redesigns are not included.
Site-wide SSL, storage encryption, daily backups with disaster recovery, periodic vulnerability scanning and patching, strict access control. We hold ISO 27001 certification.
From ticket submission or support call to the first response. Critical: within 30 minutes; Important: within 2 hours; Normal: within 12 hours.
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